our promise

we know that times are uncertain for all our customers and that's why we have put together our Book With Confidence Promise. 

where you see this logo we will promise the following if your holiday can not go ahead due to FCDO advising against all but essential travel to one or more of your destinations:- 

1) Allow a date change on your holiday without any amendment fees. Any increase in holiday price will be added to your balance. Any decrease in holiday price will be deducted. 

2) Offer a full refund of all monies paid within 14 days of your booking being cancelled. 

other holidays

not all holidays we sell are covered by the Book With Confidence Promise. you will be advised at the time of quotation if your holiday is covered by our Book With Confidence Promise. we will advise all Terms & Conditions of your holiday booking at the time of quotation so you have all the information to hand to make an informed decision. 

where we are not able to label your holiday with our Book With Confidence Promise, you will receive a Refund Credit Note from your holiday supplier for the value of your booking. this can be used on any holiday with the named supplier as specified on the Refund Credit Note. Refund Credit Notes are ATOL protected where flights are included. Refund Credit Notes are valid until their expiry date to allow the supplier time to receive refunds from their suppliers. Once all funds are received you will be able to get a full cash refund. 

for more info please ask your travel expert.

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